Question 1

What is the Flagship 20/2 Program?

Accepted Answer

20-minute, one-on-one lessons, twice a week. Short, focused lessons with twice-weekly practice build more confidence and more progress than longer, less frequent sessions.

Question 2

How much is registration?

Accepted Answer

Registration is $99 per child for all programs and commitments and is not waived. This is a one-time fee at enrollment.

Question 3

What commitment lengths are available?

Accepted Answer

We offer 4, 6, 8, and 12-month commitments. Longer commitments offer a lower per-lesson rate and more courtesy makeup credits.

Question 4

How do makeups work?

Accepted Answer

Courtesy makeups are included based on your commitment: 4 months = 2, 6 months = 4, 8 months = 5, and 12 months = 8. Makeups are a courtesy and are not guaranteed.

Question 5

Is the pool heated year-round?

Accepted Answer

Yes. We offer year-round heated swim instruction in a warm-water environment, so lessons continue comfortably through every season.

Question 6

Where are you located?

Accepted Answer

Sierra Swim Academy operates from a residential property in Reno, Nevada. To protect our families' privacy, we share the exact address with enrolled families and scheduled visitors only. Contact us to arrange a visit.

Question 7

My child is fearful of the water. Can you help?

Accepted Answer

Yes. Our Swim Confidence & Emotional Readiness program is designed for nervous, fearful, hesitant, or sensitive children. We begin with trust, comfort, and communication before introducing skills, and we guide parents to support without reinforcing fear.

Question 8

Will my child be 'water safe' after lessons?

Accepted Answer

No child is ever 'water safe' or 'drown-proof.' Swimming instruction is an important layer of water safety, but it never eliminates drowning risk and never replaces active adult supervision.

Question 9

Can I manage more than one child in one account?

Accepted Answer

Yes. One parent account can manage multiple children, with each child's schedule, progress, payments, and documents in one place.

Question 10

How do I enroll?

Accepted Answer

Complete enrollment online: create an account, add your child(ren), complete the swimmer intake, choose a program and commitment, see your exact price, select two weekly lesson times, sign policies, and pay registration.

Question 11

Are private lessons faster than group lessons?

Accepted Answer

Absolutely, yes. I have taught both, and in my experience one-on-one lessons move roughly five to six times faster than group classes. The reason is mostly arithmetic: in a group class your child gets only about six minutes of direct instruction in the whole lesson, with the rest spent waiting their turn at the wall. A private lesson gives your swimmer the instructor's full twenty minutes, with every repetition watched and corrected. Faster does not mean rushed, though. We still move at your swimmer's pace, and no child is ever pushed.

Question 12

Do you allow goggles during lessons?

Accepted Answer

No, and I am strict about this one. Goggles give children a false sense of security, much the way a life vest does: if they were to fall into a pool, they would not have either one on. Children also become so used to wearing goggles that swimming without them can cause genuine panic. I want every swimmer comfortable opening their eyes, going under, and finding their way to the wall with nothing on their face.

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